{"id":45769,"date":"2025-09-12T12:26:37","date_gmt":"2025-09-12T19:26:37","guid":{"rendered":"https:\/\/www.communitylivingbc.ca\/?page_id=45769"},"modified":"2025-09-18T16:10:30","modified_gmt":"2025-09-18T23:10:30","slug":"critical-incident-reporting","status":"publish","type":"page","link":"https:\/\/www.communitylivingbc.ca\/about-us\/corporate-reports\/critical-incident-reporting\/","title":{"rendered":"Critical Incident Reporting"},"content":{"rendered":"<p><strong><span style=\"font-size: 24pt;\"><span style=\"color: #4e8200;\">Overview<\/span><\/span><\/strong><\/p>\n<p>To help protect the safety, health, well-being and rights of people receiving CLBC-funded services, CLBC has established a number of formal safeguards including Critical Incident Reporting. CLBC requires its contracted service providers to report a wide range of incidents \u2013 from unexpected illnesses, falls, reports of aggressive behaviour to suspected abuse or neglect.<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-45851\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/DYKGraphic1.gif\" alt=\"\" width=\"275\" height=\"377\" \/><\/p>\n<p>The purpose of these reports is for CLBC and service providers to work together to respond to and resolve these incidents and reduce future ones.<\/p>\n<p><a href=\"https:\/\/www.communitylivingbc.ca\/about-us\/corporate-reports\/critical-incident-reporting\/#keydata\" target=\"_blank\" rel=\"noopener\">Key data is below.<\/a><\/p>\n<p>CLBC follows the reporting processes established by other parts of government, such as licensed community care facilities.<\/p>\n<p>Critical incident reports can:<\/p>\n<ul>\n<li>show someone\u2019s needs are not understood.<\/li>\n<li>alert CLBC that the approach to someone\u2019s support needs to be changed.<\/li>\n<li>alert CLBC that someone\u2019s supports are inadequate.<\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 24pt; color: #4e8200;\">CLBC and Service Provider responsibilities<\/span><\/strong><\/p>\n<p>Just like everyone, adults with developmental disabilities may fall ill, struggle with their physical and mental health or experience accidents or personal crises. CLBC funded supports and are available to eligible persons from age 19 to the end of their life.<\/p>\n<p>Service providers follow up on critical incidents and work with CLBC to:<\/p>\n<ul>\n<li>prevent recurrences.<\/li>\n<li>improve the quality of services and care.<\/li>\n<li>identify and respond to emerging planning needs.<\/li>\n<li>anticipate changes across the individual\u2019s lifespan.<\/li>\n<\/ul>\n<p>CLBC understands and supports the right of every individual to make their own decisions about their own lives. CLBC strives to strike a balance between providing space for people to live their lives in the way they choose while helping ensure their well-being.<\/p>\n<p>CLBC actions and guidance:<\/p>\n<ul>\n<li>In June 2025, CLBC put in place <a href=\"https:\/\/mailchi.mp\/ef17aa239d1b\/clbc-ceo-update-for-service-providers-may-2025#prism\" target=\"_blank\" rel=\"noopener\">a new information management system<\/a>, helping to improve monitoring capability.<\/li>\n<li>CLBC\u2019s <a href=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Critical-Incidents-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Critical Incidents Policy<\/a> outlines the requirements for staff and service providers to report, review and follow-up critical incidents.<\/li>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/for-service-providers\/critical-incident-reporting\/\" target=\"_blank\" rel=\"noopener\">CLBC provides guidance and training for Service Providers<\/a> to help ensure the well-being of eligible persons.<\/li>\n<li>Criminal Record Checks are required for all CLBC staff and all employees of service providers who work with adults with developmental disabilities. These checks are completed before hire and every five years thereafter.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #4e8200;\"><span style=\"font-size: 24pt;\">Being accountable<\/span><\/span><\/strong><\/p>\n<p>CLBC strives to be accountable to the people we serve, and their loved ones and families.<\/p>\n<p>Reports on critical incidents are shared with our <a href=\"https:\/\/www.communitylivingbc.ca\/about-us\/leadership\/board-directors\/\" target=\"_blank\" rel=\"noopener\">Board of Directors<\/a> which is responsible for overall guidance and policy direction. And beginning in fall 2025, <a href=\"https:\/\/www.communitylivingbc.ca\/about-us\/corporate-reports\/critical-incident-reporting\/#keydata\" target=\"_blank\" rel=\"noopener\">CLBC is sharing data<\/a> about the full range of reported critical incidents.<\/p>\n<p><a href=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CLBC-Critical-Incident-Reporting-2017-18-to-2024-25.pdf\" target=\"_blank\" rel=\"noopener\">A report on the most recent year as well as previous years is available here<\/a>.<\/p>\n<p><strong><span style=\"color: #4e8200;\"><span style=\"font-size: 24pt;\">What are Critical Incidents?<\/span><\/span><\/strong><\/p>\n<p>Critical incidents are:<\/p>\n<ul>\n<li>serious or unusual events that involve an individual accessing CLBC-funded services.<\/li>\n<li>events that can happen to someone receiving services, between people receiving services or be caused by someone receiving services.<\/li>\n<li>events that happen anywhere, in any CLBC-funded service, including a person\u2019s home or while they are in community participating in employment, volunteering or pursuing hobbies.<\/li>\n<\/ul>\n<p><strong>Important: One person may be the subject of several reports, and a single incident, for example a flood in a house basement, may generate multiple reports if several CLBC recipients are affected. <\/strong><\/p>\n<p>Critical Incident Reports are:<\/p>\n<ul>\n<li>based on initial observations or concerns.<\/li>\n<li>should not be portrayed as confirmed cases.<\/li>\n<\/ul>\n<p><strong>Important: People in home sharing arrangements or in staffed living are always considered to be \u201cin service\u201d. For this population, that means that if an incident occurred independently in community, for example when someone was out for lunch with friends\/family or taking a neighbourhood walk, a Critical Incident Report would be submitted. <\/strong><\/p>\n<p><a id=\"keydata\"><\/a><strong><span style=\"color: #4e8200;\"><span style=\"font-size: 24pt;\">Key Data<\/span><\/span><\/strong><\/p>\n<p>The number of people eligible for CLBC has grown 46% from 2017 to 2025. Therefore, some charts refer to the percent of the people who are served to aid in accurately interpreting data.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Percentage of CLBC population experiencing a Critical Incident<\/span><br \/>\n<em>2017\/18 to 2024\/25 Fiscal Years <\/em><\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45811\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percentage-of-CLBC-population-experiencing-a-Critical-Incident-2017-2025.png\" alt=\"\" width=\"800\" height=\"350\" srcset=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percentage-of-CLBC-population-experiencing-a-Critical-Incident-2017-2025.png 800w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percentage-of-CLBC-population-experiencing-a-Critical-Incident-2017-2025-300x131.png 300w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percentage-of-CLBC-population-experiencing-a-Critical-Incident-2017-2025-768x336.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Top 5 types of Critical Incidents &#8211; Ages 19 to 29<\/span><br \/>\n<em>2024\/25 Fiscal Year<\/em><\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45806\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-19-29.png\" alt=\"\" width=\"800\" height=\"375\" srcset=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-19-29.png 800w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-19-29-300x141.png 300w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-19-29-768x360.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Top 5 types of Critical Incidents &#8211; Ages 30 to 49<\/span><br \/>\n<em>2024\/25 Fiscal Year<\/em><\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45805\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-30-49.png\" alt=\"\" width=\"800\" height=\"375\" srcset=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-30-49.png 800w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-30-49-300x141.png 300w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-30-49-768x360.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Top 5 types of Critical Incidents &#8211; Ages 50 and older <span style=\"font-size: 14pt;\">(CLBC services are for life)<\/span><\/span><br \/>\n<em>2024\/25 Fiscal Year<\/em><\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45804\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-50-and-above.png\" alt=\"\" width=\"800\" height=\"375\" srcset=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-50-and-above.png 800w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-50-and-above-300x141.png 300w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CIR-Graphic-2025-50-and-above-768x360.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Percentage of CLBC population experiencing alleged abuse<\/span><br \/>\n<em>2017\/18 to 2024\/25 Fiscal Years <\/em><\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45810\" src=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percent-of-CLBC-population-experiencing-alleged-abuse-2017-2025.png\" alt=\"\" width=\"800\" height=\"350\" srcset=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percent-of-CLBC-population-experiencing-alleged-abuse-2017-2025.png 800w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percent-of-CLBC-population-experiencing-alleged-abuse-2017-2025-300x131.png 300w, https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/Percent-of-CLBC-population-experiencing-alleged-abuse-2017-2025-768x336.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CLBC-Critical-Incident-Reporting-2017-18-to-2024-25.pdf\" target=\"_blank\" rel=\"noopener\">Download the full report on Critical Incident Types covering fiscal years from 2017\/18 to 2024\/25 here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Overview To help protect the safety, health, well-being and rights of people receiving CLBC-funded services, CLBC has established a number of formal safeguards including Critical Incident Reporting. CLBC requires its contracted service providers to report a wide range of incidents \u2013 from unexpected illnesses, falls, reports of aggressive behaviour to &hellip;","protected":false},"author":3,"featured_media":0,"parent":41,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45769","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Critical Incident Reporting - Community Living BC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.communitylivingbc.ca\/about-us\/corporate-reports\/critical-incident-reporting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Critical Incident Reporting - Community Living BC\" \/>\n<meta property=\"og:description\" content=\"Overview To help protect the safety, health, well-being and rights of people receiving CLBC-funded services, CLBC has established a number of formal safeguards including Critical Incident Reporting. 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